Privacy Policy

Effective Date: 1/12/2025

At SignMate, your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, www.signmate.co.uk ("Site"), and purchase our products.

By using our Site, you consent to the practices described in this policy. If you do not agree with this policy, please do not use our Site.

1. Information We Collect

We may collect the following types of information:

Personal Information

• Name

• Billing and shipping addresses

• Email address

• Phone number

• Payment information (processed securely through third-party providers)

Non-Personal Information

• Browser type and version

• IP address

• Time zone

• Cookies and tracking technologies

• Pages you visit and how you interact with our Site

2. How We Use Your Information

We use the information we collect for the following purposes:

• To process and fulfill your orders

• To manage your account

• To communicate with you (e.g., order updates, customer support)

• To send marketing communications (if you have opted in)

• To improve our Site, products, and services

• To detect and prevent fraud or misuse of our Site

3. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties.
However, we may share your information with:

• Service Providers: Companies that provide services on our behalf (e.g., payment processing, shipping, marketing support).

• Legal Requirements: If required by law or to protect our rights and property.

4. Payment Information

We use third-party payment processors (e.g., Shopify Payments) to handle payment transactions securely. We do not store your full credit/debit card information on our servers.

5. Cookies and Tracking Technologies

Our Site uses cookies and similar technologies to enhance your browsing experience and gather information about how you use our Site.
You can control cookies through your browser settings, but disabling cookies may affect your ability to use certain features of our Site.

6. Marketing Communications

With your permission, we may send you emails about our products, promotions, and updates.
You can opt-out at any time by clicking the "unsubscribe" link in our emails or contacting us directly.

7. Data Security

We take reasonable measures to protect your information from unauthorised access, loss, misuse, or disclosure.
However, no transmission over the Internet is completely secure, and we cannot guarantee the absolute security of your data.

8. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you

• Request corrections or updates to your personal information

• Request deletion of your personal information

• Object to our processing of your personal information

• Withdraw your consent at any time (for marketing communications)

To exercise any of these rights, please contact us at hello@signmate.co.uk.

9. Third-Party Links

Our Site may contain links to third-party websites.
We are not responsible for the privacy practices of those websites.
We encourage you to read their privacy policies before providing any personal information.

10. Children's Privacy

Our Site is not intended for use by children under the age of 16.
We do not knowingly collect personal information from children.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.
We will post the new policy on this page with a new effective date.
Your continued use of the Site after changes have been made will indicate your acceptance of the updated Privacy Policy.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

• Email: hello@signmate.co.uk