Terms & Conditions

Effective Date: 1/12/2025

Welcome to SignMate! These Terms and Conditions ("Terms") govern your use of our website, www.signmate.co.uk (the "Site"), and your purchases of products from SignMate ("we," "us," or "our"). By accessing or using the Site, you agree to be bound by these Terms.

If you do not agree to these Terms, please do not use our Site.

1. About Us

SignMate specialises in providing quality LED lights, signage accessories, and related products for various applications.

2. Orders

  • All orders are subject to availability and confirmation of the order price.

  • We reserve the right to refuse or cancel any order for any reason, including pricing errors or product availability.

  • When you place an order, you agree that all details you provide are accurate and complete.

3. Pricing and Payment

  • All prices are displayed in GBP and are exclusive of VAT which is applied at checkout.

  • Payment must be made at the time of purchase via our approved payment methods.

  • We reserve the right to update product prices at any time without notice.

4. Shipping and Delivery

  • We offer domestic shipping only. Shipping costs and estimated delivery times are provided at checkout.

  • Delivery times are estimates and not guaranteed. We are not responsible for delays caused by carriers or customs clearance.

5. Returns and Refunds

  • You may return eligible products within 14 days of delivery for a refund or exchange, subject to our return policy.

  • Returned items must be unused, in original packaging, and in a resalable condition.

  • Custom or made-to-order items are non-returnable unless faulty.

  • Return shipping costs are the responsibility of the customer unless the item is defective.

6. Warranty

  • Our products are covered by a 12 month limited warranty against manufacturing defects unless stated otherwise on product pages.

  • Warranty claims require proof of purchase and may involve an inspection before approval.

7. Product Descriptions

  • We strive to ensure that all descriptions, images, and pricing on our Site are accurate. However, we do not guarantee that descriptions are free from errors.

  • Minor batch differences in colour, shape, or size from images may occur.

8. Intellectual Property

  • All content on the Site, including images, logos, text, and product designs, is the property of SignMate or its licensors.

  • You may not reproduce, copy, or distribute any material without our express written permission.

9. Limitation of Liability

  • To the fullest extent permitted by law, SignMate shall not be liable for any indirect, incidental, special, or consequential damages resulting from the use of, or inability to use, the products or the Site.

10. Indemnity

  • You agree to indemnify, defend, and hold harmless SignMate, its directors, employees, and affiliates from any claims, liabilities, damages, or expenses arising from your misuse of the Site or violation of these Terms.

11. Privacy Policy

  • Your use of the Site is also governed by our Privacy Policy.

12. Changes to Terms

  • We reserve the right to update these Terms at any time. Changes will be posted on this page with an updated effective date.

  • Your continued use of the Site after any changes constitutes acceptance of those changes.

13. Governing Law

  • These Terms are governed by the laws of the United Kingdom.

  • Any disputes will be subject to the exclusive jurisdiction of the courts of the United Kingdom.

14. Contact Us

For any questions about these Terms, please contact us at:

  • Email: hello@signmate.co.uk